AtoZTasks

1. What is A to Z Tasks ?

A to Z Tasks is an American-owned and managed business process outsourcer based in San Carlos, California, and Dhaka, Bangladesh. We work with a variety of global customers to outsource their call center, data, professional and web services needs.
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2. What are the services that A to Z Tasks provides?

From our delivery centers, we provide:

• Call Center Services
• Data and Document Management Services
• Professional and Web Services
• Accounting & Financial Services
• Creative Services
• Virtual Personal Assistants

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3. How cost-effective will it be to outsource with A to Z Tasks?

You will immediately see a 40% - 60% cost reduction by outsourcing with A to Z Tasks . However, our goal is to not only reduce your costs, but to increase your revenue by
working with you to create an efficient outsourced solution.

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4. Can your infrastructure support my business?

Yes. Our primary operations center is located in Dhaka, Bangladesh, where other major call centers, BPO providers, and global Fortune 500 companies are based. Our office has multiple redundant fiber lines to support all of our voice, data and internet activities. All voice calls are routed through IPL lines, which provide direct access to TDM voice networks around the world. The end result are crystal clear calls.

Our building provides 100% backup via a diesel generator in case of a power outage and all workstations are connected to individual UPS backup.

5. How big is your facility?

A to Z Tasks currently has a facility with 300 seats with room to grow to additional floors within the same facility.

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6. What are the office specs in terms of redundant power and facility size?

We are in a 5-story tower in the heart of Dhaka, the central business district . Our building is equipped with automatic failover generators in case of a power outage and each station and server is connected to UPS for safe shut-down. A to Z Tasks also has multiple telecommunication carriers that serve our voice and internet needs.

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7. How fast is the internet?

Workstation throughput is typically between 1.0 to 1.5 mbps. Latency is typically less than 100 ms, depending on the server or database our network is pinging. All voice lines terminate at our USA facility in los angeles, the hub for all undersea cables from Asia to the United States.

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8. How do I ensure that my data is protected?

The security and confidentiality of our clients is one of our primary concerns. A to Z Tasks's current facility was designed to serve security-conscious financial services companies and A to Z Tasks has taken numerous steps to protect our clients including:

• Signing non-disclosure agreements with our clients and a non-disclosure contract with our staff
• Full background checks on all staff
• Network security includes firewalls, virtual private networks (VPNs), and encrypted disks
• Workstations do not have external storage devices such as CD drives and USB ports.
• Limited internet access workstations and clean workstations
• Biometric security access to the production floor with limited keycard access to sensitive areas such as the server rooms
• Two levels of 24 hour armed building security
• Fully recorded and archived CCTV surveillance cameras are installed throughout the building.

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9. How will A to Z Tasks manage our projects and campaigns?

Every client is unique but we follow a set of guidelines with all of our clients to transition their projects completely and seamlessly to A to Z Tasks .

• Trial Period: All clients have a trial period to minimize your outsourcing risks. You can use the trial period to evaluate our performance and decide whether you want tooutsource the entire project to us.
• Project Transition: We will completely and seamlessly transition your project offshore to replicate your existing domestic processes.
• Project Management: All clients have a single point of contact who will be responsible for communication and the day-to-day management of your campaign
• Client Management: Just like any employee you have in your office, we will work with you to conduct regular feedback sessions to continuously find areas of improvement for your project.

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10. What type of companies have you worked with?

We've worked with large public corporations all the way down to sole proprietorships and venture-backed startups. Financial services, technology, medical devices, merchant services, consumer energy, telecommunications and consumer retail are some of the industries we have worked with.

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11. How qualified is the A to Z Tasks workforce?

At a minimum, all of our employees are 4-year college graduates, with at least 2 years of experience working in a call center environment, typically handling inbound sales calls, outbound telemarketing, and/or customer service.

For more skilled projects, we hire only those applicants with project-specific skills such as coding, research & analysis, and English writing.

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12. Am I going to have the same agent and how is your attrition? Will the agent be totally dedicated to my campaign?

Yes. A to Z Tasks does not share agents between clients, projects or campaigns. The only reason why an agent may leave your campaign is if that agent is promoted, where in most cases, they can still be very engaged in the campaign for a smooth transition.

Because of our benefits, management structure and the nature of our clients, we are proud to maintain a consistent retention rate of 98.5% month over month for the past 12 months.

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13. Is there the ability to listen live to calls?

Yes. We can provide toll-free and local number access to listen to your campaign's live calls. In addition, we can upload recorded calls to our secure FTP site for easy access from your office.

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14. What is the average experience that your average team manager has?

At the minimum, they have 2 years of call center experience, typically leading a small team as a team lead. More often than not, our managers have been in the call center industry for 4 to 5 years, usually with the largest outsourcing organizations in the Dhaka. If the manager was hired internally then they must have demonstrated leadership skills along with achieving results for at least 8 months on any campaign or project.

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15. What hours of the day do your employees work? Should our campaigns run through 24/7, will that be a problem?

Our employees work 8 hours per day, 40 hours per week, and 168 hours on an average month, and on shifting schedules if needed.

We tailor our working hours to your needs. We can operate 24x7x365. For example, if a client wants us to work from 9am - 6pm pst, our agents will work from 11pm - 8am in Dhaka to coincide with your working hours.

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16. Are background checks done on all employees at least once a year?

Yes. Employee background checks are conducted with the National Bureau of Investigation (NBI) in the Dhaka as well as with previous employers and referrals as listed on the employee's resume.

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17. How do I pay you?

We accept payment via wire transfer, check (U.S. customers only), or credit card (Visa, Mastercard, American Express). For other modes of payment, please contact us.

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18. Do you accept paid by performance campaigns?

Paid by performance campaigns are like a catch 22. You want to pay for what you get, but very often what you get is not what you pay for.

Call centers that take paid by performance campaigns typically lack the performance and skills to acquire and sustain hourly campaigns. The end result is a campaign with a short life and often, a huge waste of time by everyone involved.

If you have a paid by performance campaign you'd like to discuss, please contact us at +1 800-991-6507 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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19. How do I begin working with A to Z Tasks?

To see if A to Z Tasks is a fit for your needs, call us now at +1 800 991 6507. You can also reach A to Z Tasks directly via the contact form on our website. Our goal is to learn about your needs and to give an honest assessment to see if A to Z Tasks can provide a solution that meets your requirements.

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